Questions

What do all the icons mean when I create a new question?
When creating a question, the pop up below appears. To find out what each icon means, hover your cursor over the selected icon and a note will appear t...
Fri, 9 Oct, 2020 at 2:44 PM
How do I change the status to a question?
From the question page, click the highlighted icon next to the chosen question as shown below. A pop up will appear. Click the highlighted box as s...
Fri, 9 Oct, 2020 at 2:47 PM
How do I switch between categories in the question’s module?
From the xCenta Essentials Dashboard, click on 'Questions'. A new page will appear as shown below. This page shows the different categories...
Fri, 9 Oct, 2020 at 2:50 PM
How do I check the response on a question?
When a response has been given in reply to your question, you will receive an email. To see the response, click on the link provided in the email.
Thu, 25 Apr, 2019 at 1:49 PM
How do I search questions across multiple categories?
You can't search for questions over multiple categories. You have to go into the category to search for a question relevant to that category. When y...
Fri, 9 Oct, 2020 at 2:51 PM
How do I view all my questions on one page?
You can't view all your questions on one page. If you wish to view questions on one page, you have to open the relevant category and see the questions i...
Wed, 22 May, 2019 at 9:59 AM
How many questions does each client get?
Each client on xCenta Essentials will receive 10 questions per location, per year. 
Tue, 28 May, 2019 at 2:53 PM
Why hasn't the contact updated when someone has replied to a question?
The page will need refreshing. When refreshed, the contact will be updated. 
Wed, 22 May, 2019 at 10:05 AM
How do I open / view a question?
From the xCenta Essentials Dashboard, click on 'Questions.' A new page will appear. Click on the category where you have asked your questio...
Fri, 9 Oct, 2020 at 2:55 PM
How do I reply to my response to a question I have asked?
From the xCenta Essentials Dashboard, click on 'Questions'. A new page will appear. Click on the relevant category. A new page wil...
Fri, 9 Oct, 2020 at 2:57 PM